Meet the Team

Hotel Manager

In October 2001, Steve began working as a part-time waiter while he was still studying at college. However, he soon realised that he didn't want to go to university. Instead, he made the decision to embark on a career with the Brend Collection. Steve's hard work and dedication paid off, as he was later promoted to the position of assistant manager at The Park Hotel. Throughout his career, Steve demonstrated his commitment to personal growth and professional development. In 2014, he gained valuable experience working at The Imperial Hotel, further enhancing his skill set and knowledge within the hospitality industry. This experience proved to be instrumental in his subsequent promotion to the esteemed position of hotel manager at The Park Hotel

Head Receptionist

Sandra has established a long-standing career with Brend Collection, making her an invaluable asset to The Park Hotel. Sandra has been an integral member of our team for more than two decades, demonstrating unwavering dedication throughout her tenure. Initially joining the hotel as a waitress, she transitioned to the Reception team in 2001. Within a short span of three years, her exceptional skills and commitment led to a promotion to Head Receptionist, a position she has held ever since. Sandra's extensive knowledge and experience have allowed her to successfully embrace and implement numerous changes over the years, making her an invaluable asset to the Reception department. One of Sandra's remarkable contributions is her ability to introduce and integrate new members into the team. She takes the initiative to train and support them, ensuring they have the necessary skills and knowledge to excel in their roles.

Senior Receptionist 

Charmaine embarked on her career journey as a waitress at The Barnstaple Hotel in 2014. Eager to explore different avenues within her profession, she decided to venture into new opportunities. In 2018, Charmaine made the transition to become a Receptionist at The Park Hotel. Her dedication and hard work did not go unnoticed, as in 2021 she received a well-deserved promotion to the esteemed role of Senior Receptionist at The Barnstaple Hotel before switching to The Park Hotel. Charmaine's commitment to her role as a Senior Receptionist is evident through her continuous professional development and her dedication to supporting her colleagues. Her leadership skills and motivation make her an ideal role model for others. Charmaine's positive attitude and exceptional customer service contribute to the success of the organisation, making her an invaluable member of the team.

Human Resources

Shelley first joined the Brend Collection in April 1987 as a student from Blackpool & The Fylde College where she was studying Hotel Catering and Institutional Management. Carrying out what should have been her 26-week work placement at The Victoria Hotel in Sidmouth. Shelley was promoted to Restaurant Manager at The Park Hotel in North Devon in August 1989. Over the next few years, Shelley experienced personal milestones which took her away from work but she always found her way back, from working in central reservations to her current position of Human Resources.